Refund Policy

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1. Zedgehost Refund Guarantee

At Zedgehost, we stand behind the quality of our web hosting services. If you are not completely satisfied with our performance, support, or features, we offer a refund policy subject to the terms below.

2. Eligible Services for Refund

We offer a 30-Day Money-Back Guarantee on the following Zedgehost services:

  • Shared Web Hosting
  • WordPress Hosting
  • Reseller Hosting

If you cancel your account within the first 30 days of purchase, you will receive a full refund of the hosting fees.

3. Non-Refundable Services

Due to the nature of certain products, the following Zedgehost services are strictly non-refundable:

  • Domain Name Registrations, Transfers, and Renewals. (Once a domain is registered, it belongs to you and cannot be reversed).
  • VPS (Virtual Private Servers) and Dedicated Servers.
  • SSL Certificates, SiteLock, and other third-party add-ons.
  • Setup fees, custom software installation fees, or premium support services.

4. How to Request a Refund

To request a refund, you must submit a cancellation request via the Zedgehost Client Area within the eligible time frame. Once the request is verified, the refund will be processed to your original payment method (e.g., Credit Card, PayPal, or local bank transfer) within 7-10 business days.

5. Account Suspension and Refunds

If your Zedgehost account is suspended or terminated due to a violation of our Terms of Service (e.g., spamming, hosting illegal content, or abuse of server resources), you will not be eligible for any refund.